Store Policy
By accessing or using debbielee.dk, you agree to the terms of this Online Shop Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.
Shipping
Processing time
Each items has their own unique processing time. Please see individual listing for details.
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Estimated shipping times & costs
Standard shipping (no tracking) with PostNord unless requested prior to checkout. Please note, below prices are for up to 3 items per package only and items will only be processed when payment has cleared.
Within Denmark: 3-5 business days, 29dkk
Within EU: 5-7 business days, 29dkk
Outside EU: 7-10 business days , 40dkk
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Customers will bear any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Refunds & Exchanges
Acceptable within 7 days of the customer receiving the item. Due to hygiene reasons, earrings will not be refundable after it has been worn. Customised items are also non refundable.
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The item’s original price will be refunded in full upon arrival in the same condition as it was in when purchased. Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer will receive a loss in return value.
Damaged Items
All items are protected to the best of my abilities for shipping. If you receive an item that has been damaged during shipping, I cannot be held responsible. In some cases, packages are handled badly and in the event that you receive a package that is damaged, take a picture of it before opening. If the item is damaged, do not throw the wrapping material or the box out – keep it just as it is and bring it to your post office for a claim and hopefully a compensation. Good luck.
Payment Options
Paypal is the payment processor that powers the webshop and none of your payment details are stored on the webshop. Payments are processed in Danish Krone.
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MobilePay is available for customers located in Denmark, please send me a message to arrange this. Any other payment methods are welcomed provided it is arranged prior to placing your order.